Shipping policy
SHIPPING POLICY
Thank you for shopping with Exit Route. We are committed to providing a smooth and reliable delivery experience.
ORDER PROCESSING
Orders are typically processed within 1–3 business days after your order is placed. Orders are not processed on weekends or major holidays.
During periods of high order volume, product launches, promotions, or holidays, processing times may be slightly longer.
SHIPPING & DELIVERY
Estimated delivery times vary depending on the product, destination, shipping carrier, and fulfillment location. Estimated delivery dates shown at checkout or provided after purchase are estimates and are not guaranteed.
Some products in the same order may be fulfilled separately and may arrive in multiple packages.
SHIPPING CONFIRMATION & TRACKING
When tracking information is available, you will receive a shipping confirmation with tracking details once your order has shipped. Please allow time for the carrier to update tracking information after your shipment has been processed.
INCORRECT SHIPPING ADDRESSES
Customers are responsible for providing a complete and accurate shipping address at checkout. If you notice an error in your shipping information, contact us as soon as possible at support@shopexitroute.com.
Once an order has entered fulfillment or has shipped, we cannot guarantee that the shipping address can be changed.
DELAYS
Exit Route is not responsible for shipping delays caused by carriers, severe weather, holidays, customs, incorrect address information, or other circumstances outside our reasonable control. If your shipment appears significantly delayed, please contact us and we will assist you in reviewing the available tracking information.
LOST, STOLEN OR DAMAGED PACKAGES
If your package is lost or arrives damaged, contact us at support@shopexitroute.com with your order number and relevant details so we can review the situation and determine the appropriate next steps.
If tracking shows that a package was delivered but you cannot locate it, please first check around the delivery location and with household members, neighbors, or the shipping carrier. Then contact us if additional assistance is needed.
INTERNATIONAL ORDERS
International shipping availability may vary by product and destination. Customers may be responsible for applicable customs duties, import taxes, or other fees imposed by their country unless otherwise stated at checkout.
QUESTIONS
For questions regarding your order or shipment, contact us at: